Refund Policy

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Draft. Company registration and contact details are not published yet. Sections that depend on them are marked below.

ShortPeak sells digital content that is delivered instantly upon purchase. This policy explains when refunds are available.

1. Subscriptions

Cancellation. You may cancel your subscription at any time from your account settings. Cancellation stops future billing; you retain access until the end of the current billing period. We do not automatically refund the unused portion of a period you have already paid for.

Refund eligibility. We will issue a refund where:

  • You were charged after cancelling your subscription
  • You were charged more than once for the same billing period
  • A technical fault on our side prevented you from accessing the Service for a substantial part of the billing period, and our support team was unable to resolve it
  • A charge was made without your authorisation

Renewal refunds. If you were charged for an automatic renewal and have not used the Service during that new period, contact us within 14 days of the charge and we will review your request.

2. Coins

Unused coins. Coin packages purchased in error or not yet spent may be refunded if you contact us within 14 days of purchase, provided none of the coins in that package have been used.

Used coins. Coins are non-refundable once spent to unlock an episode, as the content is delivered immediately and cannot be returned.

Duplicate or unauthorised charges. These are always eligible for a full refund.

3. How to Request a Refund

Email support@shortpeak.tv with:

  • The email address on your account
  • The date and amount of the charge
  • The transaction or order reference, if available
  • A brief description of the reason

We aim to respond within 3 business days. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or payment provider.

4. Statutory Rights

Where consumer protection law in your country grants you a right of withdrawal or a right to a refund beyond this policy, those rights are unaffected. Note that in many jurisdictions the right of withdrawal for digital content ends once delivery has begun with your consent.

5. Chargebacks

If you believe a charge is incorrect, please contact us before disputing it with your bank. Most issues are resolved faster directly. Accounts subject to fraudulent chargebacks may be suspended.

6. Contact

support@shortpeak.tv. See also our Terms of Service.