Contact
Last updated:
Draft. Company registration and contact details are not published yet. Sections that depend on them are marked below.
Email is the fastest way to reach us. Please write from the address on your ShortPeak account — it lets us find you without asking for more personal details.
General and account support
Problems signing in, missing coins, a purchase that did not arrive, or anything else about your account: support@shortpeak.tv
Common questions are answered on our support page and in the about page FAQ.
Payments and refunds
Purchases are processed by Polar as Merchant of Record, so your receipt and card statement show Polar rather than ShortPeak. For a refund or a billing question, email support@shortpeak.tv with the transaction reference from your receipt and we will take it up with Polar. See section 4 of our terms.
Privacy and your data
To get a copy of your data, correct it, or delete your account: support@shortpeak.tv. We reply within one month. What we hold and why is set out in our privacy policy.
Copyright claims
If you own content you believe is on ShortPeak without permission, follow the notice procedure on our copyright page — a complete notice is handled much faster than a general email.
Postal address
ShortPeak — our registered address is not published yet. Please use email for now.