Privacy Policy

Information you provide:

• Account details: email address, username, password (stored in encrypted form)
• Purchase records: subscription plan, coin purchases, transaction history
• Communications: messages you send to our support team

Information collected automatically:

• Usage data: titles viewed, watch progress, episodes unlocked, session duration
• Device and technical data: IP address, browser type, operating system, device identifiers
• Cookies and similar technologies (see Section 6)

Information we do not collect: We do not store full payment card numbers. Card data is collected and processed directly by our payment providers.

• To create and manage your account
• To deliver content and maintain your access, watch history, and coin balance
• To process payments, subscriptions, and refunds
• To provide customer support
• To recommend content and improve the Service
• To detect, prevent, and investigate fraud, abuse, and security incidents
• To send service-related notices (billing, renewals, account changes)
• To send marketing communications, where you have opted in — you may unsubscribe at any time
• To comply with legal obligations

Where applicable law requires a legal basis, we rely on: performance of our contract with you (providing the Service), our legitimate interests (security, fraud prevention, service improvement), your consent (marketing, non-essential cookies), and compliance with legal obligations.

We do not sell your personal data. We share it only with:

• Payment processors — to process transactions and handle refunds
• Hosting and content delivery providers — to operate and deliver the Service
• Analytics and communication providers — to understand usage and send service emails
• Legal and regulatory authorities — where required by law, court order, or to protect our rights
• A successor entity — in the event of a merger, acquisition, or sale of assets

All service providers are bound by confidentiality and data protection obligations.

We are based in Singapore and our service providers may be located in other countries. Where personal data is transferred internationally, we take steps to ensure an appropriate level of protection consistent with applicable data protection law.

We use cookies and similar technologies to keep you signed in, remember preferences, secure the Service, and measure usage. You can control cookies through your browser settings. Disabling essential cookies may prevent parts of the Service from functioning.

We retain your personal data for as long as your account is active. After account closure, we retain data only as long as necessary for legitimate business purposes — including transaction records required for tax, accounting, and fraud-prevention purposes — after which it is deleted or anonymised.

We use technical and organisational measures — including encryption in transit, access controls, and secure infrastructure — to protect your data. No system is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a portable copy of your data
• Lodge a complaint with your local data protection authority

To exercise these rights, contact support@shortpeak.tv. We will respond within the timeframe required by applicable law.

The Service is not directed at children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children. If we learn that we have collected such data, we will delete it.

We may update this Privacy Policy from time to time. Material changes will be notified through the Service or by email.

Privacy questions or requests: support@shortpeak.tv. See also our Terms of Service.